Social networking channels are not the only way to make your marketing efforts more interactive.   While you experiment with social media, you can make traditional marketing methods conversational too.

Getting customers to contribute to the substance in your marketing content, events, products will raise the value and trust customers place in them.   Dan Ariely, author of Predictably Irrational, demonstrates that  “labor enhances affection for its results.”

This week I’ll be posting a series of ideas on adding interaction and soliciting active customer engagement and contribution through traditional marketing tools.   Here are a few to start off.

  1. Value proposition and messaging – Starting with the obvious here: when crafting your claims of benefits, value, and ROI, ask your customers what benefits they’ve actually received.    Use these results to create your messages about benefits and value.  Then go back and ask customers if they “buy” the story you tell about how your product leads to business results. You’ll have messages that really resonate, and your will have created references that back up your story because they ARE the story.
  2. Collateral and White papers – Create a Wiki instead of static product data sheets, brochures, and white papers.  Provide a framework and some base content,  then give customers the ability to contribute.  You can moderate to ensure accuracy, of course.  With customers contributing,  you’ll have more complete, relevant, and trustworthy information.

Have you tried these or other ways to engage customers in conversations? Share them in your comment!

Read More
Turn Marketing into Conversations – Part 2
Turn Marketing into Conversations – Part 3